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4 articles on this.
The second source of truth you did not mean to build
The extract was supposed to take load off SAP. It became a system of record with a dashboard, and month end is where you find out.
The dashboard that froze, and nobody noticed
Eight saved dashboards carried hardcoded date ranges. Nothing errored, no alert fired, and the titles still said last 30 days. Here is why that happens.
Every figure should carry its source
A number without provenance is an assertion. Printing the entity, field, filter and period under every figure is cheap to build and changes what a figure is for.
The SAP report backlog is a symptom, not a workload
Every custom report request is a question somebody could not ask. Clearing the queue faster does not help, because the underlying demand has no bottom.
Bring the question your reports cannot answer
Thirty minutes against a live SAP system we provide: no access to yours, nothing to set up. If it cannot answer, you find that out in half an hour rather than three months into a pilot.